Troubleshoot system hardware and software.

Diagnose and resolve customer reported system incidents, problems, and events.

Install and configure hardware, software, and peripheral equipment for system us

Administer accounts, network rights, and access to systems and equipment.

Monitor and report client-level computer system performance.

Analyze incident data for emerging trends.

Develop and deliver technical training to educate others or meet customer needs.

Maintain incident tracking and solution database.

Make recommendations based on trend analysis for enhancements to software and ha

Perform asset management/inventory of information technology (IT) resources.